Read this page to find out information about our shipping procedures and policies - how much it costs, how long it takes and answers to common questions.
We charge a standard flatrate shipping fee on every order, regardless of what you order or where you live. Depending on your currency, the cost is £3 / €4 / $5. If you order over £50 (€70 / $80) you'll get your shipping absolutely free.
We ship anywhere in the world. Orders are sent from the UK using Royal Mail. See below for delivery times.
The times below are a guide - occasionally your order might take longer (for example, during major holidays, peak periods etc.). If you have not received your order within the time specified below, please get in contact with us immediately.
|Europe and North America||2-7 days|
|Rest of the world||7-14 days|
Most countries do not levy tax on small commercial purchases, especially tea, and tea is usually inspected for safety when it leaves China, not when it arrives in your country. We clearly mark all parcels, and complete all required international customs declarations forms so your tea is delivered safely, legally, and with a minimum of delay.
Some countries (for example, the USA) require prior notice of commerical packages - we take care of this paperwork whenever we send tea to a customer, so you don't have to. However, you are responsible yourself for any customs taxes or payments levied by your country's border authority.
We ship from our warehouse in the UK as standard. Occasionally, for example when an item is out of stock or if you require a larger amount, we may ship to you directly from our base in China. If this is the case, we will let you know in advance.